When is free one thing other than free? When HP weighs a totally free Nook offer, notes The Consumerist.
Nook not really free gift
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He bought an Ultrabook as part of a Cyber Monday promotion that incorporated a free Nook e-reader. Everything was fine until Brian decided the Ultrabook was not exactly what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the expense of the Nook, which HP wouldn't take back.
A totally free Nook issue that isn't unique
Free Nook promotions are not entirely free, according to HP, and Brian is not the only customer to run into this problem. Looking at the fine print of such promotions, it becomes clear that the "free Nook" actually costs $99 plus tax. HP has claimed that the price listing as seems like also on a consumer's receipt is merely the way HP systems process orders - the customer isn't charged the $99 at the time of purchase.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the system.
Fine print says not free
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The consumer had to pay for it based on the terms of the transaction.
The Nook can't be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That doesn't take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free is not always free. Read the small print!
Nook not really free gift
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He bought an Ultrabook as part of a Cyber Monday promotion that incorporated a free Nook e-reader. Everything was fine until Brian decided the Ultrabook was not exactly what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the expense of the Nook, which HP wouldn't take back.
A totally free Nook issue that isn't unique
Free Nook promotions are not entirely free, according to HP, and Brian is not the only customer to run into this problem. Looking at the fine print of such promotions, it becomes clear that the "free Nook" actually costs $99 plus tax. HP has claimed that the price listing as seems like also on a consumer's receipt is merely the way HP systems process orders - the customer isn't charged the $99 at the time of purchase.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the system.
Fine print says not free
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The consumer had to pay for it based on the terms of the transaction.
The Nook can't be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That doesn't take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free is not always free. Read the small print!
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