To continue off from our last blog post and to respond to our customers questions yes all social wifi devices and hardware will connect on port 4 to your broadband router. Once you have successfully configured the wireless hotspot access point you will need to access the web interface. Either IP of 172.16.25.x should have been connected or released on your RF device if your connected to that social wifi router SSID. If not please look for your SSID and connect to it and make sure your device picks up a valid DHCP address from 172.16.25.x. Once your are on your valid social wifi network you will just log into the web ui.
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If your DNS shows red you will not get a successful connection to our social media cloud services. If all status icons are showing green your configuration is confirmed and just connect your cable modem or broadband modem to port 4 and any other internal network resources to any other port. One other important point I wanted to cover which about 30 of our customers have asked this week is the following; how do I know if I have enough wireless coverage for my restaurant or retail environment? This is just a general answer but I always first recommend to all of our customer to have a wireless site survey for your social wifi hardware setup.
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
If your not going with a wireless site survey, the next best thing to download is a free tool such as meta geeks free tool that will show you your RSSI and SNR strength. Your threshold for RSSI should be around -70 to -75 and SNR always above 25. For more best practices on signal and coverage and hardware recommendations for your social WiFi network please stay tuned to my next article.
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If your DNS shows red you will not get a successful connection to our social media cloud services. If all status icons are showing green your configuration is confirmed and just connect your cable modem or broadband modem to port 4 and any other internal network resources to any other port. One other important point I wanted to cover which about 30 of our customers have asked this week is the following; how do I know if I have enough wireless coverage for my restaurant or retail environment? This is just a general answer but I always first recommend to all of our customer to have a wireless site survey for your social wifi hardware setup.
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
If your not going with a wireless site survey, the next best thing to download is a free tool such as meta geeks free tool that will show you your RSSI and SNR strength. Your threshold for RSSI should be around -70 to -75 and SNR always above 25. For more best practices on signal and coverage and hardware recommendations for your social WiFi network please stay tuned to my next article.
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Verify with Connectsim.ca to make sure your social wifi hardware has the latest firmware, we provide all social wifi services and updates on our compatible devices Social WiFi Hardware Vendors
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